Rick Barrett - 26 February 2014 02:49 PM
How far off are the colors? If it’s a minor shift, it could be due to color management. ArtSmart doesn’t take that into account. You can check the Illustrator color settings with Ctrl/Cmd-Shift-K.
If the Illustrator source colors are CMYK, there’s also some math involved to convert those values to RGB, and the conversion may not be precise. If you set Document Color Mode in the File menu to RGB, there’s no need for that conversion.
If you can share Illustrator files that exhibit the problem, it might help me track it down and perhaps fix any bugs for the next release.
I changed the color over to RGB but it didn’t help. When I’m importing these .ai files all I get are white materials instead of the colors in the .ai file. I have a feeling the culprit is how these Illustrator files are being made, for instance when I receive them, everything is grouped into one layer, then the paths are sub grouped and sub grouped within groups and groups. I’m not familiar with working in Illustrator so I’m not sure what the file structure should look like.
I could send you an illustrator file but I would need to have you sign an NDA which isn’t a problem.