Cineversity

I am on a network with some pretty severe restrictions (including limiting the browser to IE7). The old Cineversity videos played just fine. In fact, they still do. However, I can’t access any videos on the new site. I do sometimes get my email address showing up oddly in the blank space where the video player is supposed to load, but no hint of the video player or any video loading. I’ve let the page load for over an hour (despite it saying that it was done) and still nothing. Just my email address popping up every once in a while.

Is there something I can do to get the videos to play? (Or any way to update the old site so that it’s got my new Cineversity subscription information so that I can at least acess SOME of the material?)

We’ve had a few reports of issues loading the movies behind proxy servers or restrictive firewalls. Late last week, we already made one tweak that now allows the system to fall back to a tunneled version of RTMP on port 80, although it does take 30 seconds or so to fall back. We’re still investigating other ways of getting around the issue.

One thing you can do that might help is to test your ability to connect through the various RTMP protocols using the third-party testing page at http://goo.gl/Q8s5G, and report back the results.

Sorry for the inconvenience to you and anyone else affected by this issue.

WIN 11,0,1,152

RMTP Default Success 1.8s
RMTP Port 1935 Failed 1.2s
RMTP Port 80 Success 1.8s
RMTP Port 443 Success 1.8s
RMTPT (Tunneling) Default Success 6.2s
RMTPT (Tunneling) Port 80 Success 6.7s
RMTPT (Tunneling) Port 443 Success 6.8s
RMTPT (Tunneling) Port 1935 Failed 4.9s

Any update on progress? Or shall I resort to doing this on my computer at home outside of office hours? (Not that I wouldn’t be doing it anyway; I love C4D)

Sorry, we’re still working on it. Actually, if you can try the (similar, but slightly different) tests described in the Video Playback Issues thread it might help. Your initial test seems to indicate the video playback should work for you.

The machine I use for internet got switched out to one running Windows 7 and IE 8 so, while not exactly the best browser ever, it was different. And, for a while I could watch the videos. Now, however, I can’t. It’s gone back to there being a blank white space on the page where the video player used to be. I was getting a “do you only want the items on the page that are delivered securely” option (to which I responeded, “no”) and the little yellow exclamation mark triangle in the bottom left corner of the browser window indicating and error with a script.

I tried changing my streaming settings to Firewall instead of default.

Now, I don’t get the message or a script error.

I ran the test on the video issues thread and this was the result:

WIN 11,3,300,257

RTMPT (Tunneling) Port 1935 Failed 0.9s
RTMPT (Tunneling) Port 443 Success 2.1s
RTMPT (Tunneling) Port 80 Success 1.4s
RTMPT (Tunneling) Default Success 4.1s
RTMP Port 443 Success 0.6s
RTMP Port 80 Success 0.6s
RTMP Port 1935 Failed 0.1s
RTMP Default Success 0.6s
RTMPTE (Tunneling) Port 1935 Failed 0.8s
RTMPTE (Tunneling) Port 443 Success 2.1s
RTMPTE (Tunneling) Port 80 Success 1.8s
RTMPTE (Tunneling) Default Success 1.8s

Test Finished

The other video links at the top of that page didn’t work, but I did get the script error notification in the bottom of the browser window again.

The error details one one of them (RTMPT 80) are:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; InfoPath.2; .NET4.0E)
Timestamp: Thu, 20 Sep 2012 16:50:15 UTC

Message: Expected identifier, string or number
Line: 27
Char: 12
Code: 0
URI: http://dev.cineversity.net/vidtest/rtmpt-netdna/80

Message: ‘our_tutorial_clip’ is undefined
Line: 34
Char: 4
Code: 0
URI: http://dev.cineversity.net/vidtest/rtmpt-netdna/80

Also, I tried http://dev.cineversity.net/vidplaytut/installing_cinema_4d_bodypaint3d_r13 as you suggested to someone else and had the same blank square where teh video should be and that script error yellow triangle thing in the very bottom left of the browswer window. When I clicked on it to see what the error message was, this is what it said:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; InfoPath.2; .NET4.0E)
Timestamp: Thu, 20 Sep 2012 16:53:49 UTC

Message: ‘console’ is undefined
Line: 24
Char: 27
Code: 0
URI: http://dev.cineversity.net/fp/flowplayer-3.2.9.min.js

Message: ‘$logo’ is null or not an object
Line: 837
Char: 5
Code: 0
URI: http://dev.cineversity.net/vidplaytut/installing_cinema_4d_bodypaint3d_r13

I tried this one: http://www.cineversity.com/vidplaytut/installing_cinema_4d_bodypaint3d_r13

And there was no script error icon after the page loaded - although it did look like it flashed that little yellow traingle once or twice while it was loading.

Tried http://www.cineversity.com/vidplaytut/Magnetic_Crane_Rig_Part_01 and http://www.cineversity.com/vidplaylist/Magnetic_Crane_Rig/Magnetic_Crane_Rig_Part_01 as was suggested to someone else and still nothing but a blank space.

In every case, there’s just a blank space like nothing is supposed to be there when you and I both know there’s supposed to be video there.

Is this the IE premium member issue that was mentioned? If I could load another browser, I gladly would.

Update: I found a solution, odd, but a solution!
In Internet Explorer’s Internet Options under the Advanced tab, I turned off the two checkboxes for disable debugging. Now, they play!