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Video Playback Issues
Posted: 20 January 2012 01:35 AM   [ Ignore ]  
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Some customers have reported that anonymous proxies or firewalls are limiting access to tutorials. We’ve made some efforts to overcome this, and are still investigating further fixes.

To check whether your firewall or proxy is blocking RTMP streams, visit http://tinyurl.com/ko794t7

Please copy and paste the results of the test in this thread, as it might help us find the best solution to the issue.

Also, check the other links at the top of the page and report if the video plays in any of them.

===

Edit:
With newer Cineversity tutorials, they are now hosted by vimeo. If you get a message “Sorry Because of its privacy settings, this video cannot be played here.” This is probably showing because your referer settings are turned off. Please make sure the Referer settings are turned on.

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Posted: 17 February 2012 06:10 PM   [ Ignore ]   [ # 1 ]  
Total Posts:  12
Joined  2011-01-27

MAC 11,1,102,55

RTMPT (Tunneling) Port 1935 Success 2.2s
RTMPT (Tunneling) Port 443 Success 2.2s
RTMPT (Tunneling) Port 80 Success 4.2s
RTMPT (Tunneling) Default Success 4.9s
RTMP Port 443 Success 1s
RTMP Port 80 Failed 0.9s
RTMP Port 1935 Success 1s
RTMP Default Success 1s
RTMPTE (Tunneling) Port 1935 Success 2.5s
RTMPTE (Tunneling) Port 443 Success 2.5s
RTMPTE (Tunneling) Port 80 Success 4.4s
RTMPTE (Tunneling) Default Success 4.7s

Test Finished

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Posted: 17 February 2012 06:13 PM   [ Ignore ]   [ # 2 ]  
Total Posts:  12
Joined  2011-01-27

All the videos that are with the test link work. I am running Lion OS and using Chrome 17.0.963.56

John

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Posted: 17 February 2012 06:14 PM   [ Ignore ]   [ # 3 ]  
Total Posts:  12
Joined  2011-01-27

But the videos on the tutorial site do not work. They have not worked for some time now.

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Posted: 17 February 2012 11:36 PM   [ Ignore ]   [ # 4 ]  
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Hi JohnW,
Thanks for your help with this. We’re working hard to find a solution. Can you let me know if you can view either of these videos?

http://dev.cineversity.net/vidplaytut/installing_cinema_4d_bodypaint3d_r13
http://www.cineversity.com/vidplaytut/installing_cinema_4d_bodypaint3d_r13

Also, are you connecting from home? Are you using any proxy servers?

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Posted: 21 February 2012 02:39 AM   [ Ignore ]   [ # 5 ]  
Total Posts:  1
Joined  2012-02-21

MAC 11,1,102,62

RTMPT (Tunneling) Port 1935 Failed 1.2s
RTMPT (Tunneling) Port 443 Failed 10.1s
RTMPT (Tunneling) Port 80 Failed 10.4s
RTMPT (Tunneling) Default Failed 10.4s
RTMP Port 443 Failed 0s
RTMP Port 80 Failed 0s
RTMP Port 1935 Failed 0s
RTMP Default Failed 10.2s
RTMPTE (Tunneling) Port 1935 Failed 10.5s
RTMPTE (Tunneling) Port 443 Failed 12.6s
RTMPTE (Tunneling) Port 80 Failed 10.5s
RTMPTE (Tunneling) Default Failed 10.5s

Test Finished

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Posted: 01 March 2012 10:51 PM   [ Ignore ]   [ # 6 ]  
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We’ve made a change that we’re hoping will resolve the issue for some people - at least the people for whom the tests indicated success.

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Posted: 08 March 2012 12:53 AM   [ Ignore ]   [ # 7 ]  
Total Posts:  1
Joined  2008-10-10

I cannot play the videos:

MAC 11,1,102,64

RTMPT (Tunneling) Port 1935 Failed 10.6s
RTMPT (Tunneling) Port 443 Success 0.6s
RTMPT (Tunneling) Port 80 > timed out
RTMPT (Tunneling) Default Success 26.9s
RTMP Port 443 Success 0s
RTMP Port 80 Success 0s
RTMP Port 1935 Success 0s
RTMP Default Success 0s
RTMPTE (Tunneling) Port 1935 Success 15.2s
RTMPTE (Tunneling) Port 443 Success 0.7s
RTMPTE (Tunneling) Port 80 Success 20.6s
RTMPTE (Tunneling) Default Success 19.4s

Test Finished

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Posted: 11 March 2012 03:03 AM   [ Ignore ]   [ # 8 ]  
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Hi Rick,
The video’s are not playing, some clips begin and then stop exactly the same time again and again.
Here is the test:
MAC 10,2,159,1

RTMPT (Tunneling) Port 1935 Success 2.9s
RTMPT (Tunneling) Port 443 Success 2.7s
RTMPT (Tunneling) Port 80 Success 5.5s
RTMPT (Tunneling) Default Success 6.2s
RTMP Port 443 Success 0.7s
RTMP Port 80 Success 0.5s
RTMP Port 1935 Success 0.7s
RTMP Default Success 0.7s
RTMPTE (Tunneling) Port 1935 Success 3.1s
RTMPTE (Tunneling) Port 443 Success 3.1s
RTMPTE (Tunneling) Port 80 Success 7s
RTMPTE (Tunneling) Default Success 7.7s

Test Finished

test movie links: RTMPT not playing, RTMPTE stops around one minute,RTMPT:80 stops around one minut,RTMPTE 80not playing, RTMPT 1935 PLAYS just right! RTMPTE 1935 PLAYS just right!
I hope it will be fixed soon,
sincerely: Zoltan

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Posted: 15 March 2012 02:21 PM   [ Ignore ]   [ # 9 ]  
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Joined  2010-04-16

Hi Rick,
Any news on the video’s? Still not working here,
sincerely Zoltan

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Posted: 19 March 2012 02:32 AM   [ Ignore ]   [ # 10 ]  
Total Posts:  2
Joined  2012-03-10

MAC 11,1,102,63

RTMPT (Tunneling) Port 1935 Success 2.1s
RTMPT (Tunneling) Port 443 Success 2.1s
RTMPT (Tunneling) Port 80 Failed 20s
RTMPT (Tunneling) Default Failed 20s
RTMP Port 443 Success 0.7s
RTMP Port 80 > timed out
RTMP Port 1935 Success 0.7s
RTMP Default Success 0.7s
RTMPTE (Tunneling) Port 1935 Success 2.4s
RTMPTE (Tunneling) Port 443 Success 2.6s
RTMPTE (Tunneling) Port 80 Failed 20s
RTMPTE (Tunneling) Default Failed 20s

Test Finished

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Posted: 19 March 2012 02:45 AM   [ Ignore ]   [ # 11 ]  
Total Posts:  2
Joined  2012-03-10

still nothing. Everything gives me this error:

Installing CINEMA 4D / BodyPaint3D R13
Video Error

We’re sorry, an unknown error has occurred while loading this video. Please report this error to our administrators.

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Posted: 19 March 2012 04:50 AM   [ Ignore ]   [ # 12 ]  
Total Posts:  2
Joined  2012-03-18

WIN 11,1,102,63

RTMPT (Tunneling) Port 1935 Failed 12.5s
RTMPT (Tunneling) Port 443 Success 13.9s
RTMPT (Tunneling) Port 80 Failed 13.4s
RTMPT (Tunneling) Default Failed 12.5s
RTMP Port 443 Success 0.8s
RTMP Port 80 > timed out
RTMP Port 1935 Success 0.8s
RTMP Default Success 0.8s
RTMPTE (Tunneling) Port 1935 Failed 12.5s
RTMPTE (Tunneling) Port 443 Failed 5.5s
RTMPTE (Tunneling) Port 80 Failed 12.5s
RTMPTE (Tunneling) Default Failed 12.5s

Test Finished

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Posted: 19 March 2012 05:00 AM   [ Ignore ]   [ # 13 ]  
Total Posts:  2
Joined  2012-03-18

The same problem. I was excited to start on this page today =(

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Posted: 23 March 2012 06:09 PM   [ Ignore ]   [ # 14 ]  
Total Posts:  7
Joined  2007-02-17

Same problem for me. Can’t play any video tutorials, video stream not found! I’ve tried IE8, Firefox, chrome. I’m not behind a firewall or using a proxy server. I also ran the FMS port tester link given in a different thread and all results were “success”.

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Posted: 23 March 2012 07:24 PM   [ Ignore ]   [ # 15 ]  
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Total Posts:  149
Joined  2012-03-02

Hi,

Since one month I have premium membership but still I did not watch any full tutorial, I am facing these issues;

1) Most of time just circle rotates and nothing comes
2) Unknown error while loading video message comes
3) During tutorial after few minutes tutorial runs without sound.

I sent two times messages but still did not get any reply from support team. No idea where is the problem, anyone who can help me to solve this issues.

I am using Mac OS X 10.7.3, Safari & Firefox 11.0

TIA

Greets.


MAC 11,1,102,62

RTMPT (Tunneling) Port 1935 Success 3s
RTMPT (Tunneling) Port 443 Success 3s
RTMPT (Tunneling) Port 80 Failed 19.2s
RTMPT (Tunneling) Default Success 12.6s
RTMP Port 443 Success 0.5s
RTMP Port 80 Failed 0s
RTMP Port 1935 Success 0.5s
RTMP Default Success 0.5s
RTMPTE (Tunneling) Port 1935 Success 3.5s
RTMPTE (Tunneling) Port 443 Success 4s
RTMPTE (Tunneling) Port 80 Success 11.1s
RTMPTE (Tunneling) Default Success 10.1s

Test Finished

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