Cineversity

Does anybody from MAXON realize that we can not see these tutorials?
We are having troubles from at least one month.
Is anybody taking care of this situation?

Hi Balero,

To not get what you have paid for, is certainly not the way it should be.
I’m not in charge for the web stuff. However I know how that feels, I wanted to check in last night into another trainings-site and the server of them was completely down. So, you find me with a fresh impression about that.
I checked again all XPresso Tutorials from Rick, and they start playing fine.

You might use the “Contact Us” option to clear the problem directly. Thanks for considering this option.

Please check this as well with a different Browser and perhaps with an other computer, if your time allows this tests. Thanks.

I hope that you have soon access again.

All the best

Sassi

We do realize there is an issue and have responded to that fact.
I can understand it is frustrating to see new content coming out and not be able to watch it, but we still have to continue to deliver content for those that are unaffected and simply stopping video production / releasing material will not solve the problem.

This is an issue that is high priority for us, but at the moment we still wait on responses from 3rd party services.
To that end there is not a lot Sassi, Rick, or myself can do, beyond what has already been done.

Trust me when I say that y’all will be the first to know when the actual problem is located and resolved.
The whole process has been hit or miss, there is a small fraction of users affected, it is cross platform, cross region, cross browser, and none of our machines are affected.

All I can say is sorry, and hopefully for everybody’s sake a resolution is found sooner than later.

Thanks Patrick for a more detailed reply.
Last night Lynda.com was down, no idea if comparable at all, but in the moment you can’t even check in, it becomes weird.
Have a good one
Sassi

Edit: thanks Paul!

Hey Balero:

A small subset of people are having issues with certain videos. We are aware of it and are trying to narrow down the problem. These videos do play on most systems. There is nothing wrong with the videos. The problem seems to have something to do with certain firewalls.

I promise we are trying to locate and solve the problem.

Best,
Paul

balero - 07 June 2012 12:17 PM

Does anybody from MAXON realize that we can not see these tutorials?
We are having troubles from at least one month.
Is anybody taking care of this situation?

I don’t know how my post got here, I clicked the link at the tutorial #1 to discuss it !