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C4D crashing on initial Redshift render
Posted: 10 October 2022 07:57 PM   [ Ignore ]  
Total Posts:  11
Joined  2016-06-23

I’m following along with a recent Maxon Training Team video on redshift (July 14th, 2022 - Working with Redshift). I’ve downloaded the accompanying file. It opens ok in C4D 2023, but when I attempt to render it to have a look, C4D crashes. I restarted, tried the same thing, it crashed again.

I’m not panicking as my plan is to strip off all the redshift lights and materials and start from the bare model like Elly does at the beginning of the video, and I’m assuming C4D will be happier with this. But is there anywhere I should send the crash report to? My iMac (2021, M1 24-inch) gives me the option of sending a crash report to Apple, but I’m not seeing a similar option to send the details to Maxon.

I’m working today but will try again tonight or tomorrow. But if there’s a preferred way or method of sending the details over to Maxon (in a .txt file or Google doc or PDF or whatever) I can do so.

The details below continue for many more pages.

I did see a setting in preferences that listed a default 32GB for Texture Cache Max. I wasn’t sure if it would be helpful to drop this to 16GB as my iMac only has 16GB. Thanks for any comments, I am still looking at Redshift and learning it for the first time.


....................
Translated Report (Full Report Below)
——————————————————-

Process:          Cinema 4D [1384]
Path:            /Applications/Maxon Cinema 4D 2023/Cinema 4D.app/Contents/MacOS/Cinema 4D
Identifier:        net.maxon.cinema4d
Version:          2023.0 (874971201)
Code Type:        ARM-64 (Native)
Parent Process:      launchd [1]
User ID:          501

Date/Time:        2022-10-11 07:46:26.5102 +1100
OS Version:        macOS 12.4 (21F79)
Report Version:      12
Anonymous UUID:      DFDB939B-798B-472D-A3E3-1C7D9D99CF91

Sleep/Wake UUID:    AFAF562D-D714-4C89-9CB3-387F5CFC68B1

Time Awake Since Boot: 6000 seconds
Time Since Wake:    1277 seconds

System Integrity Protection: enabled

Crashed Thread:      90 Redshift CPU Device Queue #1: 0x32cce7f80 (Q 0x32e045100, Id 0x

Exception Type:      EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:    KERN_INVALID_ADDRESS at 0x00000008b8a01c94
Exception Codes:    0x0000000000000001, 0x00000008b8a01c94
Exception Note:      EXC_CORPSE_NOTIFY

Termination Reason:  Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:  exc handler [1384]

VM Region Info: 0x8b8a01c94 is not in any region.  Bytes after previous region: 14182522005 Bytes before following region: 30188495724
    REGION TYPE             START - END       [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    MALLOC_LARGE           565754000-56b480000   [ 93.2M] rw-/rwx SM=PRV
—->  GAP OF 0xa54b80000 BYTES
    commpage (reserved)      fc0000000-1000000000   [  1.0G]—-/—- SM=NUL ...(unallocated)

Kernel Triage:
VM - Compressor failed a blocking pager_get


Thread 0::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib             0x18ae668b0 mach_msg_trap + 8
1   libsystem_kernel.dylib             0x18ae66d20 mach_msg + 76
2   CoreFoundation                   0x18af712b0 __CFRunLoopServiceMachPort + 372
3   CoreFoundation                   0x18af6f760 __CFRunLoopRun + 1180
4   CoreFoundation                   0x18af6eb24 CFRunLoopRunSpecific + 600
5   HIToolbox                     0x193ba7338 RunCurrentEventLoopInMode + 292
6   HIToolbox                     0x193ba70b4 ReceiveNextEventCommon + 564
7   HIToolbox                     0x193ba6e68 _BlockUntilNextEventMatchingListInModeWithFilter + 72
8   AppKit                       0x18dad578c _DPSNextEvent + 860
9   AppKit                       0x18dad4084 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1328
10 AppKit                       0x18dac6250 -[NSApplication run] + 596
11 AppKit                       0x18da9796c NSApplicationMain + 1132
12 Cinema 4D                     0x10231f474 0x10231c000 + 13428
13 Cinema 4D                     0x1023239f0 0x10231c000 + 31216
14 Cinema 4D                     0x1023235e4 0x10231c000 + 30180
15 dyld                         0x102aad08c start + 520

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Posted: 10 October 2022 08:14 PM   [ Ignore ]   [ # 1 ]  
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Total Posts:  12043
Joined  2011-03-04

Hi ajthorne,

Sorry about the crashes.

Please check with the support; they will guide you through what is needed.

I have attached an image of where to find the log file based on Marcel’s tip.

Support:
https://www.maxon.net/en/support-center

All the best

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Dr. Sassi V. Sassmannshausen Ph.D.
Cinema 4D Mentor since 2004
Maxon Master Trainer, VES, DCS

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