Cineversity

Hoping someone can help me out here regarding Redshift UDIMS and team render workflow. I have an object that I painted in Substance and imported into C4D using the Redshift UDIM workflow. Everything works fine and I am not having issues with rendering stills on my computer. However, the project is moving into an animation phase and we have to switch to team rendering. What I am seeing is that my computer is the only one rendering the UDIM frames, while the other computers are rendering black frames on the object (the look when a UDIM is broken). Can anyone tell me why the other computers cannot read the UDIM path in the RS textures? We’re running R25 and we have collected the project to our central server where the project is being accessed from.

All are other projects that do not use the UDIM workflow have rendered fine on our team render setup and the first 20% of frames have come out fine as well.

Hi omicron86,

Sorry to hear about your trouble.

Please check this with the Support.
https://www.maxon.net/en/support-center

My best wishes

Thanks Dr.Sassi, but when I search for anything “UDIM” or “UDIMS” nothing comes back.

Thanks for the reply, omicron86.

Please open a ticket with the support. I’m not supposed to do technical support here. Someone from the excellent tech-support team will personally care for your specific case. Maxon is not just letting you alone and searching in a FAQ.
The support has more options to do that; I wouldn’t have even remotely the variety of hardware they have to check that.

When I hear these days rendering problems with Substance, my first question would be, is it rendering on a team machine if you open the file there directly? Perhaps check that first to have more data for the tech-support team.

My best wishes for a quick solution.

Did you find a solution to this issue?

Hi designed audio,

Since I have no large team render set up here and Render farm/Team render setups can vary a lot, I asked:

The answer was –– it should work; just keep the naming conventions clear
My_file.<UDIM>.EXR

If you encounter problems, contact support.
https://www.maxon.net/en/support-center

All the best