Can’t update my subscription account
Posted: 11 January 2012 11:19 PM   [ Ignore ]  
Total Posts:  2
Joined  2007-09-18

Hello
I want to update my account to renew my subscription, but my credit card doesn’t work
i already ask for information to you custumer service and they said that it could come from my bank.

So, I called my bank and they say that there is no problem with my credit-card… that it might come from the site of Cinervesity !
So i tried to update againtoday and I get this message from your site “
There was a problem updating your credit card. If you need further info, please contact us about this issue with the error number “1326359337_aut”.
I don’t know what to do ?
Could you help me please ?

For your information i’m living in France and my credit card is a Gold Master Card
Thank you
Best regards
Didier ROCA

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Posted: 12 January 2012 08:48 AM   [ Ignore ]   [ # 1 ]  
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Total Posts:  406
Joined  2006-01-24

I’ve responded via email.

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Posted: 12 January 2012 09:11 PM   [ Ignore ]   [ # 2 ]  
Total Posts:  2
Joined  2007-09-18

Thank you Rick…so it was you !

The problem have been solved… And i thank you again for your professionnalism and your rapidity !

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Posted: 14 March 2013 05:23 AM   [ Ignore ]   [ # 3 ]  
Total Posts:  5
Joined  2012-12-30

Dear Mr Rick Barrett,

i am having the same problems as diego1968 to upgrade to premium membership.. “error number “1326359337_aut”
im living in Malaysia and my credit card is Gold Master Card too..

Would you able to help me to solve this issue?
thanks in advance for any updates from you and hope could hear from you soon..

best regards,
chek

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Posted: 15 March 2013 05:17 AM   [ Ignore ]   [ # 4 ]  
Total Posts:  5
Joined  2012-12-30

Hi mr diego 1968,

Im just try out if you could see my message…Would you able to help me out on this issue? i having the same problem of the error number “1326359337_aut when using my credit card…i m not able to get any help from anybody so far…
Sorry for any disturb.

best regards,
chek


i would like express my thankfulness for the attention and action of Mr Rick Barrett, Steve Ridley from MAXON Computer, and his fellow co-workers, i had settled the premium membership issue under their guidance & help.

thanks again and all the best to you guys!

best regards,
chek

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Posted: 22 April 2013 10:27 PM   [ Ignore ]   [ # 5 ]  
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Total Posts:  6
Joined  2012-02-14

Hi there !
... using this Forum sounds to be the right way to contact somebody…

So after sending 3 times an SOS mail through the ‘contact’ form with still no answer for 3 months
regarding the renew of membership : same error as Diego

my membership is now gone :(

shall i need to pay again the whole thing ?
... or any solution to renew now ?

thx for answer ! :o)

2Bcontinued…

[edit] solved with PayPal smile Thx [/edit]

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Posted: 08 June 2013 10:43 AM   [ Ignore ]   [ # 6 ]  
Total Posts:  1
Joined  2011-02-12

Hi,

My account is due for renewal and I cant find a where to renew. If someone could help point me to where or how I renew my subscription I’d appreciate it.

Cheers

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Posted: 06 January 2014 09:17 AM   [ Ignore ]   [ # 7 ]  
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Total Posts:  202
Joined  2013-12-06

If anyone is still having issues with renewing, please email .(JavaScript must be enabled to view this email address).

Thank you.

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