Black Screen with MyMaxon Account
Posted: 02 September 2019 07:08 PM   [ Ignore ]  
Total Posts:  12
Joined  2007-09-14

Hi,
I’m a member of Cineversity since a a lot years and everything worked.
Now I’m logged in with my new MyMaxon account and I only get a black screen on all videos.
I also have the impression, that I only get very old tutorials on my home screen.

And looking into my account at MyMaxon it seems, that I only got access till the end of my still running MSA (i.e. Sept 2020. In my old account I had access till Feb 2020, so there is half a year missing; normally I got a one-year access with my MSA.

Hope you can help me there.

TIA
Artur Meisch

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Posted: 03 September 2019 08:26 AM   [ Ignore ]   [ # 1 ]  
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Total Posts:  179
Joined  2013-12-06

Greetings Maximilian,

Thank you for your inquiry. With the new system, we are still working out some of the bugs.
What browser are you using? Do the black screens continue with different browsers?

Your Cineversity membership is now tied directly to your MSA/Subscription model. If you paid for membership outside of the MSA, please feel free to email us at info-at-cineversity-dot-com and we will be able to help you out from there.

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