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Premium Tutorials Not Working?
Posted: 08 April 2016 05:10 PM   [ Ignore ]  
Total Posts:  24
Joined  2014-04-21

I keep trying to watch premium tutorials, but get an “Oops” error. I’ve attached a screenshot. All free tutorials seem to be working fine.

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Posted: 08 April 2016 05:14 PM   [ Ignore ]   [ # 1 ]  
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Total Posts:  12043
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Hi Jasonsone,

I checked and no problems here,

• Start in a different streaming method

• Try a different browser to see if it is the same problem there as well.

• Clearing Cache and Cookies never fails to speed up the system

Fingers crossed that it is only a hick-up.

All the best

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Posted: 08 April 2016 05:29 PM   [ Ignore ]   [ # 2 ]  
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Joined  2013-12-06

Greetings,

Thank you for your inquiry. I am also not able to reproduce that issue, but I do know vimeo had a slight hiccup earlier today and I was unable to access tutorials.

I definitely agree with Dr. Sassi and recommend trying a different browser to see if you can reproduce the issue.

@Dr. Sassi - The streaming types only effect older tutorials that are hosted on Cineversity. For the newer Vimeo videos, the streaming options will not have any effect.

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