Cineversity

Pardon the topic title if it sounds petulant but it’s the best way I have at the moment to describe it.

I’ve recently (today, 1-17-22) updated to the most recent version of C4d and am all at once unable to open the program.
I get the white screen of forbidding saying that I need an active license, which I have , so I click to proceed to the Maxon app.  At the top of the app screen I get two red messages, both saying ‘failed to acquire Commercial c4d/ or c4d license.  I’m at a loss as to what to do next.  I have a legit license but I don’t know how to assign it at this point.  When I visit the license manager online I see an active license in the license area but there’s nothing to click or select to call it to action/activate.  ON occasion I do use the software at my office where I need to release and reassign the license, which has worked flawlessly up until now.  But now the license isn’t even assigned to that, I have no clue how to fix this.  I’ve tried uninstalling the entire enchilada from the maxon app to C4d and reinstalling w the newest versions but still the same problem.  I have a ticket open with their ‘support’ department but that could take up to 3 days and I’m trying to get this sorted asap.

any useful leads?

thanks

Hi jleehunter,

This is certainly annoying, and I do not want to stress your time even more with guessing. I assume you have watched these clips (both!):
https://www.cineversity.com/vidplaytut/what_is_a_maxon_teams_account
AND here
https://www.cineversity.com/vidplaytut/what_is_a_maxon_teams_account1

Licenses need to be handled by the support, and I hope they get back quickly to you. But yes, today is a Holiday in the US, so there might be a small bottleneck based on that.

Fingers crossed, the clip helps.

My best wishes