Temporary Serial Number??
Posted: 02 December 2018 11:22 AM   [ Ignore ]  
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I locked in my R20 purchase on September 5th, installed, and registered with the serial # provided. I thought I was all set and didn’t realize the serial # I was given was “temporary” with an expiry date. 91 days later I am finding that my software is nonfunctional and that my serial number is useless.
I’ve contacted Maxon about this but haven’t heard back yet. I’m extremely apprehensive at this point. What should I expect now? Is Maxon good about fixing this kind of stuff? Am I going to lose my software on a weirdo loophole? I really, really can’t afford this.

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Posted: 02 December 2018 11:24 AM   [ Ignore ]   [ # 1 ]  
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Hi mrritte,

Please contact the support and you will get your final serial number.
https://www.maxon.net/en-us/support/how-can-we-help/
Please note that the office is closed on Sundays.

All the best

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Dr. Sassi V. Sassmannshausen Ph.D.

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Posted: 02 December 2018 11:27 AM   [ Ignore ]   [ # 2 ]  
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Bless you. I’m going to sleep better tonight.

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Posted: 02 December 2018 11:32 AM   [ Ignore ]   [ # 3 ]  
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mrwitte,

Perhaps your e-mail spam folder is already cleared for that time (while you have had registered), but perhaps it is worth the time to check.

Anyway, there will be a solution.

Have a good one.

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Dr. Sassi V. Sassmannshausen Ph.D.

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Posted: 03 December 2018 05:27 PM   [ Ignore ]   [ # 4 ]  
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Like you said, they got back to me right away and I’m up and running. All I had to do was go to Maxon’s registration page & enter the expired serial # I already had. My permanent serial # arrived within minutes.
Something about the wording of that initial email really had me hearing “you’re too late, shoulda registered when the fine print told you to, nothing we can do now.” Guess that says something about the caliber of companies I’m used to dealing with. Whew!

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Posted: 03 December 2018 05:41 PM   [ Ignore ]   [ # 5 ]  
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Thank you very much, mrwritte, for updating this thread.

I’m glad everything worked out to your liking! … and yes, I certainly understand your feeling, but as you have experienced, Maxon has certainly their preferences in the right spot.

If there is anything else, just let me know - or check with the support. We are certainly interested in solution.

Enjoy your projects.

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Dr. Sassi V. Sassmannshausen Ph.D.

Photography For C4D Artists: 200 Free Tutorials: Texture, Panorama, HDRI, Camera Projection, etc.
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