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CV Toolbox login failed
Posted: 13 May 2016 04:41 PM   [ Ignore ]  
Total Posts:  1
Joined  2016-05-12

Hi

Im trying to login into the CV toolbox to install the plugins, but it says my information is incorrect. I’m using the same credentials to login into the site.
What’s the problem here?

Thanks in advance
A

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Posted: 13 May 2016 08:03 PM   [ Ignore ]   [ # 1 ]  
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Total Posts:  209
Joined  2013-12-06

Greetings,

To log into CV-Toolbox, you will need to enter the same email address and password as your Cineversity account.

The most common occurrence of a log-in failure is when a user tries using a username instead of an email address. Also, accidentally making multiple Cineversity accounts with different emails, and trying to login with the incorrect email address has been a reported problem as well.

If the above isn’t the case, we’ll need a little more information to help diagnose the problem.
What version of Cinema 4D are you installing CV-Toolbox on? Is the system you are running CV-Toolbox on have strict or unusual firewalls settings?

Is this a recent install of CV-Toolbox? If this is an older install of CV-Toolbox, we recommend deleting the old version from your system, and installing the most recent version.

Best,
~Michelle

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