A new version of Cineversity has been launched. This legacy site and its tutorials will remain accessible for a limited transition period

Visit the New Cineversity
   
 
Faulty Preview Command/Auto Save Editor File Previews (Mac)
Posted: 15 November 2017 04:03 PM   [ Ignore ]  
Avatar
Total Posts:  19
Joined  2009-02-06

Only half the time will I get a image preview in the Finder file. The other times I get the generic Maxon icon. I need to go in and manually click on Preview Command/Auto Save Editor to get a thumbnail on the file. Auto Save Editor is the default, so I don’t know why this continues.

On a Mac. This problem has been going on for years with me through different computers and versions (on R19 now).

Any ideas? Is this a bug or is there something else I need to do to get consistent results?

Profile
 
 
Posted: 15 November 2017 04:43 PM   [ Ignore ]   [ # 1 ]  
Administrator
Avatar
Total Posts:  12043
Joined  2011-03-04

Hi markfug,

Please check with the support:
https://www.maxon.net/en-us/support/how-can-we-help/

I have researched this and couldn’t find anything with R17, R18 nor with R19. Rick mentions a problem with Windows in his tutorial, but offers an instant fix for it.
I checked all my folders, with many thousands of files for each year and release, I can’t find a problem here [Mac].

If you open such a problem file, and go to the Project Settings>Info, is there a preview available? If not, can you set a new one and save the file, will it show then?
Are all problems mixed with files that show a preview,, as in: same folder, same hard drive or same computer?

Please check with the support, perhaps they can identify the source.

All the best

 Signature 

Dr. Sassi V. Sassmannshausen Ph.D.
Cinema 4D Mentor since 2004
Maxon Master Trainer, VES, DCS

Photography For C4D Artists: 200 Free Tutorials.
https://www.youtube.com/user/DrSassiLA/playlists

NEW:

NEW: Cineversity [CV4]

Profile
 
 
Posted: 15 November 2017 04:59 PM   [ Ignore ]   [ # 2 ]  
Avatar
Total Posts:  19
Joined  2009-02-06

In some of the files with the generic Maxon icon there will be a preview in Project Setting, but some not until I click on the Auto Save Editor button. Also, the placement (folder) of the file doesn’t matter.

Profile
 
 
Posted: 15 November 2017 05:14 PM   [ Ignore ]   [ # 3 ]  
Administrator
Avatar
Total Posts:  12043
Joined  2011-03-04

Good Luck with the support, markfug.

 Signature 

Dr. Sassi V. Sassmannshausen Ph.D.
Cinema 4D Mentor since 2004
Maxon Master Trainer, VES, DCS

Photography For C4D Artists: 200 Free Tutorials.
https://www.youtube.com/user/DrSassiLA/playlists

NEW:

NEW: Cineversity [CV4]

Profile